121 Outsource is the second oldest outsourced call centre in South Africa. We have been in the industry of retaining customers and promoting Brand loyalty for various blue chip companies for the last two decades. 

Based in Cape Town, South Africa, 121 Outsource provides a total Contact Centre, CRM and Statistical Analysis function for companies that wish to outsource the key elements of their business.

Started 21 years ago, 121 Outsource has specialised in the handling of communications and CRM functions for many local and international companies.  In this period the company has grown to become a leading player in the Customer Care market and currently provides a range of services for over 500 leading national and international brands.

121 Outsource offers it’s clients the flexibility and success that comes from working with a technologically and financially stable business partner who is committed to continually invest in processes, procedures, people, facilities and infrastructure, to ensure the highest levels of operation.

Our success lies in our ability to create software and workflow processes specifically for each application.  This enables us to tailor our services to meet and exceed the exacting requirements of our clients. 

This also enables our call centre agents to provide a superior service as they are trained in-house to use the software created for them.

We provide a total outsource communications function, and we take ownership of each application.  This means we do not simply handle the call and pass it on to our client, indeed we manage it from start to resolution. We pride ourselves that our business provides our clients with a full circle solution.

Attached to many of the applications we run, is a highly advanced statistical analysis tool – our CRM Analizer. This enables our clients to drive efficiencies in their businesses and to quickly identify positive and negative trends as they occur.

Our systems and protocols make the business highly robust and sustainable.  Our constant mentoring and training of staff (the 121 Way) ensures that our retention rate is well above the national average.  This ensures great continuity which ultimately affects the service we provide our clients.

We are confident that we can provide you with a service that will outperform all your expectations.    

The brands we represent have shown their faith accordingly.  Why not join them so that your customers can share in this “world-class” service, ensuring the best service available.